This Wed I enter into the last month of my Orange contract. I’ve been with Orange for quite a few years but the time has come to find another provider. I’ve found that Orange’s customer service has deteriorated over the years and their call packages are no longer competitive which is why I’m off.
I’ve found a new provider I want to move to I’ve decided to keep my number so I have to ask Orange for a PAC. Previously Orange used to SMS you the PAC within two days while also sending you a letter with the code in. The industry norm is anywhere from three to five days. Ofcom have been consulting to get this down to two days max from 1 April 2008, so what do Orange do? They stop giving out the code over the phone or by TXT, great.
So the plan is to ring first thing on Wed to ask for the PAC, ask if they’ll TXT it, which I doubt they will. Hopefully the PAC will arrive by letter by Sat so that I take the code to the mobile store and upgrade from my Samsung D830 to the Nokia N95 8Gb that I’ve had my eye on since its been out.